MobilityConnect

A non-profit app that helps people with disabilities travel around by themselves more easily

Problem

Traveling alone can be challenging for individuals with disabilities due to the varying accessibility and unique personal needs of each place.

Solution

Develop an app tailored for individuals with disabilities, enabling them to customize the assistance they need when traveling alone.

My Role

UX researcher, UX designer
UI Designer

Empathize

Research

I interviewed four wheelchair users. My interview questions focused on the mobility between the parking lot and the store, But the interview results changed my point of view. I discovered that they all have different needs.

Persona

Ideation

How might we help disabled users feel more comfortable when traveling alone? By incorporating businesses to offer help when they need it, Which will make their lives easier and provide a delightful experience during outdoor activities?

In a brainstorming session, I identified three main features that have high impact but low feasibility. And it will be possible to

Request assistance
Real-time communication
Give ratings and reviews

This storyboard demonstrates how the MobilityConnect app helps users achieve their goals

Wireframe

Application Lo & Mid - Fidelity Wireframe

Website Lo & Mid - Fidelity Wireframe

UI Design

Now come to the UI design. I have mood boards to guide my design in the way I think it will work. I will use blue as a primary color as it signifies trust and reliability, followed by black and white. The layout will focus on simplicity: Maintain a clean and uncluttered layout, prioritizing essential information.

Prototype & Test

Measure the Success #1: Usability Testing Iteration

Initial Test: The first usability test with 7 users revealed a discoverability issue. Users encountered difficulty finding the "Report Business" function, originally located under the information screen.
Success Rate: Tasks 1 (Register) and 2 (Request Assistance) achieved 100% success rates. Task 3 (Report Business) had a 95% success rate, with 5% failing to locate the function.
Iteration: Based on user feedback, the "Report Business" function was relocated to the kebab menu on the chat screen for improved discoverability.
Future Considerations: The case study can mention the decision to re-evaluate the inclusion of the "Report Business" function in future iterations.

Measure the Success #2: Positive User Feedback

Guerrilla Usability Testing: A second round of usability testing was conducted using a guerrilla approach.
Success Rate: Tasks 1 (Register), 2 (Request Help), and 3 (Find Terms of Service) all achieved 100% success rates.
User Feedback: All participants reported a positive experience, finding the app easy to use.

Key Takeaways

Wheelchair users have more difficulty than I realized.
I learned that people who are born with a disability will be more flexible than people who have a disability later.
UX research is not as easy as taking an interview and following the steps. For me to find out what the users really need, I have to go back and forth several times.
When it comes to visual design, always keep accessibility in mind.
Time management and project management are a must.
This project idea has gained a lot of support, which proves that there are still many kind people out there!

Joy Widger